Some time ago a malware began to attack a particular system that is not widely used worldwide. Instead of targeting in Windows, this threat attacks users of Mac OS X. Defender called the Mac (with Mac Security variant), the malware needs to be downloaded and installed voluntarily by the user before it offers any type of threat to his computer. And today it was revealed that this is one of the reasons why Apple will not directly help such users.
The ZDNet site had access to one of the articles used as a guide for sector staff support from Apple. The guide tells how the employee should act if a Mac user has been infected by malware, no uninstall anything.
The most that can offer support is directing you to articles stating what this type of threat, but none are able to remove it or even confirm whether the computer was infected or not. In addition, the guide also says that the support staff can not climb the request to another level of support and not send users to a physical store from Apple, because none of the store staff is authorized to provide support in such cases.
Although it seems weird that a policy of 'do not clean your dirt, ' I understand why Apple does not want to help users infected. If they were naive enough to become infected, they must learn to clean too. Still, a policy that sounds pretty arrogant for a technology company, mainly because several other support, free or paid for the same type of problem.
But hey, when the CEO is Steve Jobs, you half expect a bit of arrogance to be passed on attitudes, right?
