Who works by controlling network business has to be aware of when certain connections become unstable or fall. So network administrators are key employees in businesses that depend on network features, is connecting branches or connecting to external networks. Most connections are made by companies that lease their network structure in corporate pension plans, guaranteeing a minimum bandwidth available.
The Intelligence is one of the companies that make these connections and was acquired by mobile operator TIM in mid-2009. But while the acquisition would improve the company's services, what is happening is the opposite, according to network administrators spread throughout Brazil. Many of them end up frustrated with the constant falls, reaching the company nickname "Intelixo.
A simple word search for Intelligence on the mailing list [fell] in which employees of the IT industry reported cases of drop sites and network connections on different carriers, returns dozens of results, many of them recent.
And to make matters worse, the resolution called upon to open the falls, the company's customers receive a response as constant as the outages themselves: "rupture of fiber optics."
Some of them come to speculate that the repeat motif "disruption of fiber" is merely an excuse for Intelligence try to escape the clutches of the FCC. Since according to law, disruptions of optical fiber are considered accidents, the company would not have to reimburse customers for any damage they suffer in such cases.
Network problem affects TIM customers. Again.
The cases of unavailability accumulate and are increasingly affecting people, not just customers of corporate plans of Intelligence. TIM customers today in Belo Horizonte and Curitiba are not able to report that their handsets to make calls or access the data network.
That seems to be a repeat of events last month, in which two major crashes occurred in the network of Intelligence and also affect those who use the TIM on your mobile. On the 6th and the 15th of May the network came to be unavailable for at least two hours before returning to the air.
The reason for the decline? Hit who said "breakup of optical fiber" first.
The last one out turn out the light
Within the company there appears to be a high frustration level equal to its customers. A source of Intelligence, who was there before the company was bought by TIM, which confirmed the Tecnoblog members mailing list [fell] reported some time ago: the escape of employees increased. And this happens, the source said, because "the TIM is not a good company to work."
The source also said that one cause of frustration is the bureaucracy, which has increased exponentially. "A process that took two days on Intelligence is now taking on average in TIM 15," he says.
By the time of publication of this article to a spokesperson for the TIM, which also accounts for Intelligence, had not answered our request for an official position of the company.
